One of the options listed below may help if your video keeps buffering, lagging, or isn’t playing properly. Most playback problems and faults may be solved by following these troubleshooting procedures.
You can try watching on another compatible device if, after trying these steps, your video is still not playing properly. Attempt watching your purchased movies and TV shows on Google Play Movies & TV as well.
1. Fix problems watching a movie on Android
Try the following procedures if one of the errors listed above or a message similar to it prevents you from watching your program or movie:
- Ensure that the YouTube app on your device is the most recent version.
- Delete and reinstall the app.
- Restart the computer.
- Replay your video after the system has restarted.
Fix problems with buffering or slow loading videos
Try a different Internet connection
Replay your video after changing your Internet connection.
- Connect to Wi-Fi if you are currently linked to your mobile network.
- Connect to your mobile network if you have Wi-Fi. The cost of streaming a movie may exceed the limits of your data plan.
Delete the app’s cache
- Open the Settings app on your device.
- Tap Apps and notifications and then See all apps.
- See all applications.
- Tap YouTube.
- Tap Storage and cache and then Clear cache.
- Play the video again.
Try streaming or downloading your video on Google Play
- Open the Settings app on your device.
- Open Google Play Movies & TV or Google TV.
- At the bottom, tap Library.
- Select your video.
- Tap Download.
2. Fix problems watching a movie on Desktop
Try the following procedures if one of the errors listed above or a message similar to it prevents you from watching your program or movie:
- Make sure the software on your machine is current.
- Reopen your web browser after closing it.
- Try to shut most of the tabs you don’t need for YouTube if you have a lot of browser windows open.
- Upgrade to the newest version of your browser.
- Use the Google Chrome web browser.
- Restart your device
Fix problems with buffering or slow loading videos
View your video with Google Chrome if you can. Try the following steps if you can’t use Chrome or are still having issues.
- Restart or refresh your Web browser on your device.
- Verify your Internet speed. Close other browsers, tabs, and programs if your Internet connection is sluggish. Restarting your modem or router is another option.
- Upgrade to the newest version of your browser. You could try deleting your cache and cookies if your browser is already up to date.
- Lowering your video resolution may help with browsers other than Chrome. Click Settings 360p or Auto in the video player’s lower right corner.
- Restart your device
Fix error message on blocking third-party cookies
You’ll need to turn on cookies on your browser.
- On your computer, open Chrome
- Click More and then Settings.
- At the bottom, click Advanced.
- Under ‘Privacy and security’, select Site settings and then Cookies and site data.
- Select Allow sites to save and read cookie data (recommended).
3. Fix problems watching a movie on iPhone & iPad
Try the following procedures if one of the errors listed above or a message similar to it prevents you from watching your program or movie:
- Ensure that the YouTube app on your device is the most recent version.
- Close and re-open the app.
- Restart the device.
- Replay your video after the system has restarted.
Fix problems with buffering or slow loading videos
Try a different Internet connection
Replay your video after changing your Internet connection.
- Connect to Wi-Fi if you are currently linked to your mobile network.
- Connect to your mobile network if you have Wi-Fi. The cost of streaming a movie could be higher depending on your data plan.
Delete the app’s cache
- Open the settings app on your iPhone or iPad. Navigate to the General iPhone storage (or iPad storage, if you’re using an iPad)
- Scroll down to the list of apps and tap YouTube.
- Tap Offload App, then tap Offload App again.
- After giving the application a moment to offload, select Reinstall app.
- Play the video again.
Try streaming or downloading your video on Google Play
- Open Google Play Movies & or Google TV .
- At the bottom, tap Library.
- Select your video.
- Tap Download.
Fix problems with your movie getting stuck.
To test if the movie will resume playing properly, fast-forward to the following few scenes on the timeline.
Try closing and reopening your app if this operation is ineffective. Check for app updates if the issue persists, then try replaying your video.
Examples of common error messages:
- This video requires payment
- Youtube your browser can’t play this video rented movie
- An error occurred. Please try again later
- We are experiencing problems with our servers. Please try again later
- Sorry, there was an error while licensing this video
- Something went wrong.
FAQs
Why is my rented movie on YouTube not playing?
Ensure that your PC is current. Check to see if you have any brand accounts signed in. Reopen your web browser after closing it. Try to shut most of the tabs you don’t need for YouTube if you have a lot of browser windows open.
How do I play a movie I rented on YouTube?
Log into YouTube and choose “Your Movies & Series” from the left-hand menu to access bought movies and TV shows on a computer. Choose “Purchased” to see the movies and TV series you’ve bought from there. On web browsers that support HTML5 playback, you can watch movies and television series that you have rented or purchased.
How do you fix YouTube videos that won’t play?
YouTube app
- Restart YouTube.
- Restart your device.
- After disconnecting your mobile data connection, turn it back on.
- Clear cache from YouTube app.
- Reinstall YouTube app.
- Upgrading to the latest version of YouTube app
- Upgrade to the latest version of Android.
How do I clear my YouTube cache?
In the Chrome app
- Open the Chrome app on your Android tablet or phone.
- Tap the button at the top right to learn more
- Tap History. Clear browsing data.
- Select a time period at the top. Select All Time to delete all.
- Check the boxes next to “Cookies, site data” or “Cached images, files”.
Tap Clear data.
